Shipping & Returns

Shipping

Actuation Keyboards ships globally. In most cases, we use FedEx express. Packages take 5-10 days to arrive to most of North America and Europe.

Shipments are processed within 3 days of the order being placed. Customers will then be notified with a tracking code. In order to track your order, please provide a valid email address and contact telephone number at checkout.

FedEx express shipping is able to avoid most import duties / customs. However, how these charges are applied are at the discretion of the recipient country and cannot always be avoided. We are not able to estimate or charge these fees in advance, nor do we have any control over them. 

Actuation Keyboards cannot be held liable if an incorrect address has been input by the customer and the item has missed the expected delivery date.

If you have any special shipping requirements, please alert us to them immediately after placing your order. We will do everything we can to accommodate.

Exchange Policy

In the highly unlikely case that you are to receive a faulty product, you must let us know immediately.

The faulty product, along with all packaging can be exchanged for the same type of product (subject to availability).

Exchanges for the faulty item can be made within 100 days from the day of delivery. The exchange will be provided once the product has been sent back to us.

 

Refund Policy

In the unlikely event that you may need to return your purchase, in order to deal with your return efficiently it is important that you read the following policy definitions and our returns procedure carefully.

You have 100 days after the date of delivery of your item(s) to exchange or refund the product.

Items lost in transportation cannot be compensated.

If the return is initiated by the user, the user will be responsible for any applicable shipping fees. The specific fee will be based on the express company you choose.

There will be a $25 restocking fee for keyboards returned, unless there is a product defect. 

If by the fault of Actuation Keyboards, the goods received are damaged or not correct, the consumer will not be responsible for return shipping fees and no restocking fee will be charged to the consumers for the return of the product.

Any item not purchased from [http://actuationkeyboards.com/] will not be accepted.